8 Tips That Really Work When Dealing with Difficult Customers

As a business owner or manager, you’ll deal with all types of customers in your lifetime. It’s inevitable that some of them will be difficult. For most people working with customers, this is the trickiest part of the job, but it’s unfortunately unavoidable. You’ve probably noticed that in today’s fast-paced digital world, customers expect so […]Continue reading

Half of All Small Businesses Struggle With Improving This

If you were asked what you anticipate your greatest challenge related to managing your workforce will be in the next 6 to 12 months, what would your answer be? If you said “productivity”, you’re not alone. When over 300 small business owners were surveyed were asked the same question, at least 52% answered, “improving productivity and […]Continue reading

How to Reduce Workplace Stress and Boost Employee Engagement

STRESS. It’s what makes people almost 3X as likely to leave their jobs. It costs the U.S. more than $300 billion a year due to absenteeism, turnover, and reduced productivity, as well as medical, legal, and insurance costs. Stressed employees also experience impaired strategic thinking and dampened creativity. Needless to say, burnout is a threat to your […]Continue reading

How to Secure Your Retail Workforce for the Future

As you know, the retail world is constantly evolving, from omnichannel and mobile to BOPIS and AI. Amid all of these transformations, customers have developed higher expectations than ever before, and somewhere in the hyper activity of customer-centric efforts, the employee experience gets neglected.  “To remain competitive in the war for talent … you must […]Continue reading