How Your Business Can Thrive During the COVID-19 Crisis
Just as major weather events can affect foot traffic on Mainstreet, health crises—such as the...
Read MoreTag: Customer Retention
The Answer to Customer Loyalty is Not New
How do you retain the loyalty of your customers?If you said maintaining a CRM database, offering a...
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What Trends are Driving the Customer Experience in 2020?
Did you know that only 10% of consumers agree that most brands meet expectations for a good...
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8 Tips That Really Work When Dealing with Difficult Customers
As a business owner or manager, you’ll deal with all types of customers in your lifetime....
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What Target Did That Retailers Can Learn From
“Turnarounds—however you define them—are hard,” says Retail Dive. “That’s...
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When Will the Wonder Return to Retail?
Many of you, along with people throughout the nation, probably spent a portion of Thanksgiving Day...
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How NOT to Greet Your Customers
It’s time once again for one of my “What Not to Do” articles for retailers. This...
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3 Best Practices for a Successful Rebrand
Branding defines who a company is and conveys a particular image and message to customers and...
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Slashing Prices Isn’t the Answer to Acquiring More Customers. THIS Is!
“The Pearle Vision Center offers great service and has quality products.” The above...
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4 Ways to Prevent the Loss of E-commerce Customers
Every once in a while, I like to write about my experiences as a consumer in an effort to inform...
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3 Business Practices That Never Go Out of Style
What would you say if we told you that a 100-year-old mouthpiece manufacturing business has...
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The Consequences of NOT Putting Your Customers First
Knowing that I work a side job in a beauty salon environment, my nieces came to me with a...
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