Ecommerce sites are a prime target for cyber attacks, with personal and financial data readily available to thieves if your site is not properly protected. A breach of customer data could be incredibly detrimental to your reputation as a business, so security needs to be a priority at all times. Ecommerce businesses need to be able to stay one step ahead of threats, as well as staying knowledgeable about the types of attacks that could occur.
Prepare for social engineering threats
One of the best ways to prevent a malware infection is to avoid the phishing traps that can leave any business in devastation. Never open suspicious-looking emails and don’t download attachments from emails that you weren’t expecting to receive. It’s also a good idea to educate yourself and your staff so they know what to look for when trying to distinguish between an authentic email and a phishing scam. A few telltale signs are obvious spelling and grammatical errors, the domain of the sender being misspelled and URLs being off by a few letters. Also, be wary of any emails asking for money to be transferred or to authorize a charge.
Proactively monitor cloud security
Cyber threats are constantly evolving and expanding, so ecommerce businesses need to continually be assessing and updating their preventative measures and take a proactive approach to security. This applies not only to your site but also other platforms that you use within the business, such as cloud software. Using a cloud security monitoring service can help businesses minimize the risk of a security breach, data loss and highlight any suspicious activity before they gain access.
Remove unnecessary customer data
As a general rule, businesses should never hold on to more data that they need to conduct their business. There are several factors to consider when determining what that means for your individual business, as it can vary widely. But it’s important that, as a business, you establish clear guidelines about what information is necessary and what can be removed, as well as how often the data is assessed to make sure that no information is kept longer than it needs to be while also balancing the convenience of the business and the experience of the customer.
Switch to HTTPS
HTTPS hosting, which requires an SSL certificate, helps to ensure your site is as secure as possible, but it’s also a requirement from Google as they penalize sites in organic search engines that don’t have an SSL certificate. It’s one of the easiest ways to secure an ecommerce site from fraud and hacking. Having HTTPS provides peace of mind and trust signals to your shoppers that their data and information won’t be at risk. It’s evidence that your business is really what it says it is, and that customers placing orders are safe from hackers stealing their credit card data or access credentials.
Regularly review integrations and plug-ins
Running an online store requires much more than just a basic website, so it’s highly likely that you’re running a range of third party solutions as part of your business operations. Ensure that you stay well-informed about the integrations you’re running and check that they are from a reliable source. It should also be part of your site maintenance process to regularly evaluate all plug-ins and integrations to check they are still needed. If you no longer have a need for them, remove them from the site – the goal is to have as few parties as possible accessing your customers’ data, while still being able to run your business effectively. If you have an ecommerce website through Rain, you’re covered.
There’s a significant challenge for ecommerce businesses to implement authentication and security measures in a way that doesn’t hinder the customer experience, as well as staying on top of evolving threats. Seeking hosting providers that prioritize security and ecommerce businesses is just the start of the process – it requires ongoing processes and techniques to run your business effectively and keep data safe. The above tips, along with changing passwords regularly, using three-factor authentication processes and appointing security professionals to monitor systems, will ensure a seamless customer experience and protect your business from reputation-damaging theft.